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Before I established The Write Message in 2002, I spent ten years working in customer service and marketing at Qualcomm, the Fortune 500 wireless technology giant headquartered in San Diego.

Tech and Training Documentation
In customer support, I assisted in the creation of training documentation, departmental processes, and technical manuals. I also contributed articles to the employee newsletter.

Marketing Collateral Overhaul
As part of the marketing team, I led the effort to overhaul my division’s entire marketing collateral system, which entailed:

• working with our sales force and market research group to reevaluate the needs
  of our customers

• refocusing our branding strategy and key messages

• creating new content for brochures, data sheets, and Web

• communicating with our in-house design team from concept to production

The Breadth and Depth of Marcom
In addition to these major responsibilities, I also wrote trade show materials, sales presentations, print ads, direct mail campaigns, and press releases. I earned the nickname “Eagle Eye” for my role as final proofreader and enforcer of our style guidelines.

Teamwork and Relationship Building
Building and maintaining strong professional relationships comes naturally to me. At Qualcomm, I was tapped by management to be part of cross-functional teams working on internal initiatives such as organization-wide process improvement. I was nominated for the Employee of the Year Award in recognition of my work ethic and communication skills.

The Pursuit of Knowledge
I’m a student at heart and love to learn. I read like crazy to stay abreast of current events, business trends, and pop culture. I also take classes that supplement my professional experience, such as:

Introduction to Graphic Design

Feature Writing

The Art of Interviewing

Writing the Non-Fiction Book Proposal

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